Refund policy

RETURNS, REFUNDS & CANCELLATION POLICY

Last Updated: September 2026

1. ABOUT THIS POLICY

This Returns, Refunds & Cancellation Policy applies to purchases made through the M-24 website operated by Price Western Leather Co Ltd, trading as M-24 ("we", "us" and "our").

This policy explains:

  • Your right to cancel an order
  • How to return goods
  • When refunds will be issued
  • Your rights if goods are faulty

Nothing in this policy affects your statutory rights under UK consumer law.

2. YOUR RIGHT TO CANCEL

If you are purchasing as a consumer, you have the legal right to cancel most orders placed online.

You may cancel your order within 14 days of receiving your goods without giving any reason. This is known as your cooling-off period.

To exercise your cancellation right, you must notify us before the end of the cancellation period by:

  • Emailing: info@m-24.co.uk
  • Writing to us at our registered address

You may use the cancellation form at the end of this policy, although you are not required to do so.

3. RETURNING CANCELLED GOODS

Once you have informed us that you wish to cancel, you must return the goods within 14 days.

Unless the goods are faulty or incorrectly supplied:

  • You are responsible for return postage costs.
  • Returned goods should be sent using an appropriate tracked service.
  • We recommend retaining proof of postage.

Goods should be returned:

  • Unused where reasonably possible.
  • In their original packaging where available.
  • With all accessories and documentation supplied.

Reasonable handling necessary to inspect the goods is permitted.

However, we may make a deduction from your refund if the value of the goods has been reduced by handling beyond that necessary to establish their nature, characteristics and function.

4. REFUNDS FOLLOWING CANCELLATION

Where a valid cancellation is exercised:

  • We will refund the price paid for the goods.
  • We will refund the standard delivery charge paid at the time of purchase.
  • Refunds will be made using the original payment method.

Refunds will be processed within 14 days of:

  • Receiving the returned goods; or
  • Receiving evidence that the goods have been returned.

Whichever occurs first.

5. ITEMS EXCLUDED FROM CANCELLATION RIGHTS

The statutory cancellation right does not generally apply to:

Personalised Products

Products made to your individual specification, including:

  • Personalised items
  • Custom-made products
  • Bespoke commissions

Business Purchases

Where products are purchased wholly or mainly for business purposes.

Other Exempt Products

Any other products where cancellation rights are excluded under applicable consumer legislation.

Where production of a bespoke item has commenced, cancellation may not be possible.

6. RETURNS OF UNWANTED GOODS

In addition to your statutory rights, we may accept discretionary returns beyond the cancellation period.

Any discretionary return approval remains entirely at our discretion.

To qualify:

  • Goods must be unused.
  • Goods must be in a resalable condition.
  • Goods must be free from damage.
  • Original packaging should be included where possible.

Please contact us before returning any item.

7. FAULTY, DAMAGED OR INCORRECT GOODS

We take great care in producing and inspecting our products.

If your order arrives:

  • Damaged
  • Faulty
  • Incorrect
  • Not as described

please contact us as soon as reasonably possible.

We may ask for:

  • Photographs
  • A description of the issue
  • Order details

Depending on the circumstances, we may:

  • Repair the item
  • Replace the item
  • Provide a full or partial refund

Nothing in this policy limits your legal rights under the Consumer Rights Act 2015.

Products supplied by us must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

8. UNIQUE AND RECYCLED MATERIALS

Many M-24 products are manufactured using reclaimed truck tarpaulin and other recycled materials.

Because of the nature of these materials:

  • Colours may differ from photographs.
  • Surface markings may be visible.
  • Texture variations may occur.
  • Each item may be unique.

Such variations form part of the character of the product and do not constitute defects.

9. LOST OR DELAYED SHIPMENTS

If your order has not arrived within the expected delivery period, please contact us.

We will work with the courier and investigate the shipment.

Where an item is confirmed as lost in transit, we will arrange a replacement product or refund as appropriate.

10. HOW REFUNDS ARE ISSUED

Refunds will normally be issued to the same payment method used when the order was placed.

Depending on your payment provider, it may take additional time for funds to appear in your account once the refund has been processed.

11. RETURN ADDRESS

Returns should only be sent once authorised by our customer service team.

Please contact:

Email: info@m-24.co.uk

to obtain return instructions and the appropriate return address.

12. CANCELLATION FORM

Model Cancellation Form

To:

M-24
Trading Name of Price Western Leather Co Ltd

Email: info@m-24.co.uk

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Order Number: _______________________________

Product(s): _______________________________

Ordered On: _______________________________

Received On: _______________________________

Name of Customer: _______________________________

Address of Customer: _______________________________

Signature (if submitted on paper):

Date: