Shipping & Returns

Important

Customer satisfaction is very important to us and we will do our best to ensure whatever you order enceeds expectation. However due to the nature of the materials we salvage please be mindful that small marks and imperfections are common. Again we are constantly tweaking ways to improve your experience and overall satisfaction. If you believe we are overlooking anything please let us know. 

Dispatching

We aim to ship all items within 24 hours. We will email you with a tracking code to notify you once your parcel has been dispatched. Please note delivery times are not guaranteed especially during very busy periods like Christmas and UK bank holidays. 99% of the time you'll receive you parcel the next working day.

 

 UK

Spend £15 - £49  = £3.99  | First class.

Spend over £50   = Free!   | First class signed for. 

US + Europe

Spend £0 - £149  = £13.99   | First class signed for.

Spend over £150  = Free!     |  International signed for.

Rest of World

 Spend £0 - £149  = £19.99  | First class signed for.

Spend over £150  = Free!     | International signed for. 

Returns

Hopefully you and your new M-24 companion will hit if off but if there are any problems, or you change your mind just contact us within 14 days of receipt (starting the day after delivery) for a full product refund. We can exchange your bag for another colour if the recipient changes their mind within 30 days of receiving the bag.  Unfortunately we can't refund the cost of postage.

Refunds usually take 3-5 working days to show in your account.

Please send refunds and exchanges to:

M-24, Fennington Farm, Kingston St Mary, Taunton, Somerset, TA2 8AS. UK

Please email us first + include details of the refund in/ on the parcel.