Each product we build goes through quite a journey before ending up on our website (including the 250,000 mile journey on the side of a lorry). We want to make sure that you're 100% happy with your purchase.
If you're unhappy for any reason, or the product has a manufacturing fault, please contact us as soon as possible, so we can help resolve your issue. We're always making improvements to our products, so any input from you is greatly valued.
Bag need a patch up? No problem. Send us an email with details first.
Second - send your bag to the address below with a return address + details of the repair.
Our repairs workshop is address is:
Please allow 2-3 weeks for repairs to be completed.